Shipping & Returns

SHIPPING OPTIONS

*Due to the pandemic, shipping prices tend to fluctuate and the price initially quoted may no longer be applicable. We apologize for the inconvenience and will do better to improve your future shopping experience. 

Domestic Delivery
Standard Domestic Mail with tracking number.

Semenanjung Malaysia

Sabah, Sarawak, Labuan
*Please note that shipping options and fee may differ based on postcode

For any issues regarding delivery via pgeon, kindly contact or WhatsApp: +6012-3013286

For any issues regarding delivery via DHL, kindly contact 1 800 888 388

For any issues regarding delivery via POS Malaysia, kindly visit the nearest post office or call the POS Line at

International Delivery - Last updated: 3 Jan 2024
Shipping options provided may differ depending on the location. If shipping to your country is currently not available, please leave a message at the contact section to receive a quotation. Do note that shipping fee and courier option listed is constantly updating based on the Universal Postal Union (UPU). 

PACKAGING NOTES

(Some) of our orders are packed using recycled packing materials (depending on what we have in hand) to reduce waste and damage to the environment. We hope to have your understanding and support in our environmental friendly methods. Kindly direct any special packaging requests to hello@chub.my or in the 'additional notes' section in your order.

ADDITIONAL SHIPPING FEES

If you choose to have your order delivered to you, we will first charge the minimum delivery fee based on the estimated weight. We may have to charge additional delivery fees for larger items depending on the packaging and special handling.

CUSTOM CLEARANCE

For orders placed outside of Malaysia, you are responsible to pay tax/customs fees when receiving foreign shipments. We have no control over any fees/taxes levied by your country's customs department. Please be aware of these potential additional charges before placing any orders.

Please note that some countries may require parcels to be opened for customs department inspection. Our store cannot be held responsible for the handling by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.

If by any chance that your parcel is being held by the customs department, please contact your respective country’s customs department to make the necessary arrangements to collect your parcel/make payment for taxes and custom fees. The procedure of claiming parcels from the customs department may differ from country to country thus we are unable to advise you on the procedures and tax rates/custom fees.

CANCELLATIONS & DELAYS

We do not accept order cancellations. We are not liable for item cancellations and delays caused by circumstances beyond our control e.g. production issues, product shortages, courier delivery issues etc. Please understand that we act on every customer’s order to the best of our abilities.


DAMAGES & RETURNS

All product's defects and/or damages must be reported to hello@chub.my within 5 days of receiving the merchandise. We will not service any reports made 5 days after the date of receipt.

To be eligible for a return, the item must have a manufacturing defect or damage. The item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.

To file a return report, please email hello@chub.my the following

1. Photos of the defect or damage areas.
2. Order no. / Receipt of purchase

Once the report has been received and inspected, we will then evaluate the merchandise condition and decide the best action to be taken.

Return address:

25A, Jalan SS4D/2
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Mishandling by courier services
We also do not accept return or provide refund for damaged or lost orders due to mishandling by courier services. In this case, all damage claims should be made to the courier services.

Exchanges (if applicable)
Exchanges are only applicable if the report of defect/damage item due to manufacturing issues has been approved by us.

You will be responsible in paying for your own delivery costs for returning the reported item & receiving of the exchanged item. Delivery costs are non-refundable. If you are delivering an item over $75, you should consider using a traceable/trackable shipping service or purchasing shipping insurance.

Refunds (if applicable)
Refunds are only applicable if there is no available stock for us to replace the returned item. We will not provide refunds due to mistakes made by buyers (accidental purchases/changing your mind after payment is made etc). 

If the refund is approved, your refund will be then processed & funds returned via bank transfer/credit card/Paypal within a certain amount of days.

If you haven’t received a refund yet, kindly check directly with your bank/Paypal as it may take some time before your refund appears in your bank account/Paypal account.

If you’ve checked and still have not received your refund after 20 days, please email us at hello@chub.my

Promotional Items are not allowed for exchange or refund and Promotional Price are non-negotiable. Please take note when purchasing the Promotional Items.

Non-returnable & non-refundable item
All items are non-returnable & non-refundable without consulting the chub.my team beforehand. Exchanges, returns or refunds are on case to case basis.